Special Requirements

NOTE:

• Passengers who fall under any of these categories are required to notify our airline at least 24 hours before the expected flight date SAVE and EXCEPT passengers that fall under category 3 & 4 hereof; 48 hours prior notice is applicable to Category 3 & 4. Please note that no prior notice is required to be given by Passengers who fall within category 4 unless they require any guided assistance that meets their disability related needs.
• Tickets will only be issued to such passengers at our ticketing counter or ticketing office.

Passengers travelling with reduced mobility or with medical condition or sickness.

PASSENGERS TRAVELLING WITH REDUCED MOBILITY OR WITH MEDICAL CONDITION OR SICKNESS

GUIDELINES FOR ASSESSING PASSENGER’S FITNESS FOR TRAVEL

When assessing a passenger’s fitness for air travel‚ the effects of reduced atmospheric pressure and consequent reduction in oxygen tension must be considered. Although each case will be considered on its merit‚ the following guidelines are laid down for the treating physician’s reference:

• Critical heart and respiratory conditions (e.g. decompensated cardiac patients/patients with severe valvular disease/unstable angina/significant cardiac arrhythmias/severe asthma) are not permitted to fly on board Overland Airways.

• Patients with recent coronary occlusion with myocardial infarction are not permitted to fly.

• Patients who have undergone angioplasties are allowed to fly only after 4 days if asymptomatic.

• Cases of uncontrolled severe hypertension are not allowed to fly.

• Patients with severe bronchitis‚ emphysema‚ and other conditions where respiratory exchange is compromised or may be affected by the hypoxia are NOT permitted to fly.

• Patients with active open tuberculosis/untreated pneumothorax are not permitted to fly. Cases with tracheostomies are NOT permitted to fly.

• Cases of acute‚ major psychiatric disorder are NOT allowed to fly.

• CVA/Head Injury are not permitted to fly unless stable and accompanied by a certified nursing escort.

• Severe cases of acute otitis media/sinusitis/post middle ear surgery permitted to fly only with ENT specialist's fitness certificate.

• Patients with acute contagious/communicable diseases are not allowed to fly.

• Patients with fractures of the Mandible with fixed wiring of the jaws are not allowed to fly.

• POP casts should be bi-valved in case flying is required within the first 48 hours of their application.

• Peptic ulceration with hemorrhage - not permitted within 5 days of onset‚ except when permitted by the treating consultant. Flying may be permitted after 5 days of a MINOR laparoscopic procedure‚ if uncomplicated recovery. Investigative laproscopy may be accepted >24 hours provided gas is absorbed.

• Post-operative cases are not permitted to fly.

• Passengers with Deep Vein Thrombosis should not fly till patient is stabilized on anticoagulant therapy and there are no pulmonary complications.

• Patient with severe anemia (Hb < 9.5 gm/dl) are not permitted to fly.

• Patients with uncontrolled Diabetes Mellitus are not permitted to fly.

• Flying is not permitted for 3-6 weeks following surgery for Retinal detachment.

• Passengers with urinary bags are permitted subject to presentation of Medical Certificate of Fitness to fly and satisfaction of the terms of acceptance as set out hereunder.

In all cases where your fitness to fly is in doubt‚ please consult your treating physician prior to making the reservation. Full consultation with the Overland Airways' Customer Experience or its Station Office prior to the flight is important‚ if inconvenient/health risk to the passenger/others is to be avoided.

Knowledge of the principles involved & the facilities available‚ combined with co-operation between the passenger‚ his/her treating physician and the airline's flight reservation team will ensure that almost all such passengers travel safely & with minimum inconvenience.

SPECIAL NOTE:

• A recently completed MEDIF form (within 24 hours prior to the schedule date of the passenger's initial departing flight) must be submitted to the Overland Airways’ Customer Experience or its Station Office at least 24 hours prior to schedule departure date. Overland Airways’ decision regarding fitness of passengers to fly/requirement of medical escort will be final.

• If at the time of embarkation the condition of the passenger has further deteriorated‚ carriage may be refused. Any case which Overland Airways feels might jeopardize the safety or operation of the aircraft will not be accepted.

• Passengers with symptoms likely to worsen during flight/cause distress or inconvenience to other passengers will not be accepted. MEDIF Forms for all medical cases will have to be sent to Overland Airway’s Customer Experience for approval.

Passengers are requested to carry all medications that they may require in-flight in their hand luggage. Passengers who have a medical condition are also requested to carry all details regarding their illness (including hospital discharge cards‚ treatment details‚ relevant medical history details‚ doctor's certificates‚ etc.) as well as the recommended treatment in case of an anticipated emergency‚ in their hand luggage. It is not possible for cabin crew to refrigerate passenger’s medications‚ and if this is required‚ passengers should carry their own cool bag or vacuum flask‚ subject to the Airlines’ Condition of Carriage policy and IATA Dangerous Goods Regulations‚ the Nigerian Civil Aviation Regulations and/or the prevailing local laws.

The passenger’s attendant should ensure that all items/medical equipment brought on the aircraft by the passenger (needles‚ syringes‚ unused medication) are removed at the time the passenger disembarks from the aircraft.

Inform our reservation staff at the time of booking that the passenger traveling is a medically ill passenger. The MEDIF Form has to be filled by the doctor treating the passenger.

The completed MEDIF Form and a detailed certificate from the doctor‚ certifying other relevant medical information of the passenger's illness/condition should be faxed/emailed to Overland Airways’ Flight Reservation at the following numbers:

Email: fly@overlandairways.com

Fax: +234 (1) 460 7462

Telephone: +234 803 535 5005/6

Approval of the MEDIF FORM is to be obtained from Overland Airways’ Customer Experience as mentioned above.

Only after obtaining clearance from Overland Airways Customer Experience can the passenger be booked and then accepted for travel.

CAUTIONARY NOTE

Passengers with Reduced Mobility (PRM) and/or medical conditions will be accepted for travel only if found "fit to travel" at the time of check-in. Prior clearance does not guarantee carriage if the condition of the passenger has deteriorated after clearance has been obtained.

REQUEST FOR OXYGEN ON BOARD:

NOT ALLOWED

TRAVELLING ON A STRETCHER: NOT ALLOWED

PLEASE NOTE:

Passengers or their relatives (as the case may be) must request their treating physicians to refer to these 'GUIDELINES' before completing the MEDIF Form. Kindly note the following:

• Cabin Staff are trained in first aid only and are not expected to render special nursing care to critically ill cases. Cabin crew is not permitted to administer injections or open Emergency Medical kits‚ which contain life-saving drugs and equipment. This kit can be opened only under instructions of Registered Medical Practitioners.

• No medical support will be provided by Overland Airways. The passenger will have to be accompanied by a qualified medical escort‚ i.e. a doctor (minimum degree equivalent MBBS). A registered nurse may be permitted in rare cases‚ solely at the discretion of Overland Airways‚ upon the recommendation/advise of the treating doctor.

• Passengers need to liaise directly with respective Airport Manager for ambulift facilities well in advance‚ where this is required‚ as this facility will not be provided by Overland Airways.

• Ground and Transit oxygen arrangements are to be made directly by the passenger in conjunction with the Airport manager or Airport ground staff in liaison with the local airport governing authority.

Overland Airways would be responsible only for the transport of the passenger by air from one sector to another. Arrangements for and cost of all equipment/medications/ accompanying medical escorts/ambulift facility‚ diapers etc.‚ would be borne by the passenger.

CARRYING LIFE SAVING EQUIPMENT ON BOARD

Carriage of Life Saving and other Medical Equipment on Board will not be permitted on Overland Airways flights except a special waiver or concession is granted by the Accountable Executive of our Airline.

Where such concession is given‚ Manufacturers’ technical details regarding equipment‚ safety precautions if any‚ procurement source‚ manufacturers contact details etc should be submitted at least 24 hours prior to flight by the Passenger or by his next friend or relative.

All equipment on board must be secure.

The Treating Physician should give a certificate stating that:

• All equipment are battery operated (dry‚ non-spillable‚ sealed batteries only).
• The battery will not be recharged in-flight (no recharging facilities are available onboard)
• The equipment is life-saving and will be required in-flight.
• It will not emit any electromagnetic radiation which could interfere with the communication/navigation of the aircraft or aircraft equipment.

There is an adequate supply of fully charged batteries‚ i.e.‚ sufficient for 150% of maximum expected flight duration. Additional batteries must be packed as per IATA Dangerous Goods Regulations.

Pregnant passengers

GUIDELINES FOR PREGNANT PASSENGERS:

Duration of Pregnancy	Acceptance for Travel
Up to 27 weeks Expectant mother may be accepted for travel provided that there are no prior complications. Fitness to fly certificate from her treating obstetrician and the Airline clearance is not required. Between 28 up to 32 weeks Expectant mother with uncomplicated single pregnancy may be accepted for travel provided that there are no prior complications. Fitness to fly certificate from her treating obstetrician is required specifying the number of weeks of pregnancy. The Airline’s clearance is also required. Cases of multiple pregnancy / complicated single pregnancy are not allowed. After 32 weeks Not allowed

Expectant mothers (in relevant cases) are required to provide a medical certificate stating the following:

• Fitness to travel
• Number of weeks of pregnancy
• Estimated date of delivery
• Absence of complications (past or present)

NOTE:

• The certificate must be available on request and should be carried with you at the airport and during the flight in your cabin baggage. Please note that for your safety‚ if you choose not to carry a medical certificate‚ Overland Airways reserves the right to refuse you boarding.
• Passengers are allowed to fly after 48 hours of normal delivery provided‚ they have medical clearance. Newborns are not allowed to fly in the first 7 days of life.

Policy for carriage of minors (Infant‚ Child and Unaccompanied Minor)

MINORS (INFANT & CHILD)

 

Under this Policy‚ the following categories of Passengers are classified as minors:

• Infant - 0-Less than 2 years
• Child - 2-Less than 12 years

All persons above the age 12 years are deemed to be adults

 

UNACCOMPANIED MINOR

 

An unaccompanied minor for the purposes of this policy is a child between the ages of 5 and 12 years who is not accompanied by an adult. Any passenger below the age of 5 years cannot travel unaccompanied.

 

PROCESSING REQUEST FOR UNACCOMPANIED MINOR (UMNR)

 

You can now process special request for Unaccompanied Minor (UMNR) using the Unaccompanied Minor Information Form which you are required to download and print‚ complete and submit at our ticketing offices.

 

1. Booking for the Unaccompanied Minor (UMNR) will be made using the Adult fare.

 

2. The Unaccompanied Minor Information Form must be completed by the Parent/Guardian of the Minor.

 

3. Once completed by parent/guardian‚ the completed form should be scanned and sent to: fly@overlandairways.com

 

-     Please send only one  Unaccompanied Minor Information Form per minor.

-     Only details from the parents/guardians email address will be accepted.

 

4. Parent/Guardian will receive an email from fly@overlandairways.com confirming the reservation.

 

PLEASE NOTE THE FOLLOWING:-

 

• A child can only travel as an unaccompanied minor if he or she is above the age of 5 years.

 

• Children between the ages 0 and under 5years are not allowed to travel alone unless they are accompanied by an adult of age 18 and above.

 

• A valid means of identification or a birth certificate of the child/infant must be presented before such child/infant can be accepted for carriage. A Child Travel Consent Form duly completed by parents/legal guardian of a child/infant is travelling with an adult other than his/her parent. We are obliged by Law to ensure that where the parent or Legal Guardian bears a different surname from the child or infant‚ a legal document showing proof of guardianship or parenthood must be produced.

 

• Passengers of age 12 years and above can travel unaccompanied.

 

• The parent/guardian is required to submit the Unaccompanied Minor Information Form at the Overland Airways’ ticketing counter at the airport.

 

• Overland Airways will make a copy of the Identification Card of the person so authorized by the Parent/Guardian to pick up the Unaccompanied Minor and handover must be done in the presence of a witness.

 

• Information provided at the point of booking and ticketing will take precedence.

 

• Any changes to details on the Unaccompanied Minor Information Form should be done prior to departure at the airport by the Parent/Guardian.

 

• Only details received from the parents/guardian’s email address will be accepted.

 

• Overland Airways will not issue ticket for the Unaccompanied Minor unless the Unaccompanied Minor Information Form is duly completed and submitted at Overland Airways Ticket Counter‚ at the airport of departure.

 

• At the Airport of Arrival‚ Unaccompanied Minor will be handed over to the person authorized by the Parent/Guardian to pick up the Unaccompanied Minor at our Airport Office with the Proof of Identification specified.

 

Guidelines for carriage of prisoners/deportees

GUIDELINES FOR CARRIAGE OF PRISONERS/PERSONS UNDER CUSTODY OF LAW ENFORCEMENT/DEPORTEES

Where the Airline agrees to accept Prisoners/Persons in custody /Deportees‚ the following rules shall apply:

• Law enforcement agents escorting a prisoner/person in custody/deportee must notify the airline at least 48 hours before the scheduled departure‚ or‚ if that is not possible as far in advance as possible of the following –

(i) The identity of the prisoner/person in custody/deportee to be carried and the flight on which such prisoner/person in custody/deportee is to be conveyed;

(ii) Whether or not the prisoner/person in custody/deportee is considered to be a high risk or a low risk.

· All Law enforcement agents or persons escorting a prisoner/person in custody/deportee shall:

a) arrive at the check-in counter at least 3 hours before the scheduled departure;

b) Sign a personal indemnity (pls insert link to indemnity form here) confirming that the prisoner/person in custody/deportee has been searched and does not have on or about his or her person or property anything that can be used as a weapon.

c) Accompany the prisoner/person in custody/deportee at all times‚ and keep the prisoner/person in custody/deportee under control while aboard the aircraft and at all times.

· Boarding‚ disembarkation and seating Arrangements

When a Law enforcement agent or designated person is escorting a prisoner/person in custody/deportee in his custody the following procedures shall apply:

(i) The prisoner/person in custody/deportee shall be boarded before any other boarding passengers and disembarked after all other deplaning passengers.

(ii) Prisoners/persons in custody will not be allowed access to the aircraft lavatory at any time while in flight.

(iii) Law enforcement agents or persons escorting a prisoner/person in custody /deportee shall be seated between the prisoner/person in custody/deportee and any aisle.

(iv) The prisoner/person in custody/deportee shall be seated in a seat that is not located next to or directly across from any exit and‚ when practicable‚ the person in custody in shall be seated at the rearmost seat of the passenger cabin.

(v) Each law enforcement officer escorting a prisoner/person in custody must ensure that the prisoner is restrained from full use of his or her hands by an appropriate device that provides for minimum movement of the prisoner/ person in custody’s hands. Leg irons‚ foot-manacles or gags are not to be used.

(vi) Where the prisoner/person in custody is not to be restrained‚ the accompanying escort must demonstrate that he possesses necessary restraining devices prior to acceptance.

(vii) A prisoner or other person under the control of a law enforcement officer shall not be served –

a) With food or beverage or metal eating utensils unless authorized to do so by the armed law enforcement officer.

b) With any alcoholic beverage.

(viii) Each law enforcement officer escorting a prisoner shall co-operate fully with the employees of the Airline.

(ix) Our Airline may refuse carriage of a prisoner/person in custody/deportee if we determine that the safety of the flight may be jeopardized

(x) We may refuse carriage of High-risk prisoners whose escape would be highly dangerous to the public or the police or the security of the State.

(xi) Where the person to be conveyed is a convicted prisoner‚ he/she must be accompanied by two (2) escorts.

(xii) Prisoners/persons in custody/deportees and their escorts shall be dressed in plain clothes.

(xiii) Prisoners/persons in custody/deportees shall not be handcuffed to any part of the aircraft.

(xiv) Escorts shall comply with Overland AIRWAYS procedure for the transportation of firearms.

Guidelines for carriage of hearing impaired‚ visually impared and mobility impared passengers:

Note: These categories of passengers are allowed on board Overland Airways flight. However‚ before acceptance for flight‚ (Visually impaired Passengers‚ Hearing Impaired Passengers‚ mobility impaired passengers (Passengers on Wheelchairs)‚ Overland Airways' ground staff at the point of origin MUST ascertain before departure‚ the availability of support equipment and resources at the passenger's point of disembarkation. These categories of passengers will:

• Be provided the opportunity to request special needs assistance while booking or purchasing a flight ticket.

• If they require any guided assistance that meets their disability related needs‚ provide the airline with up to 48 hours advance notice as required by law.

Passengers With Impaired Mental Or Physical Functioning Due To Medication‚ Sedation‚ Narcotics‚ Alcohol Etc

• NOT ALLOWED

Guidelines for carriage of elderly passengers

Overland Airways will allow elderly passengers on board its flight provided that they are not critically ill‚ unconscious‚ on oxygen or have urine bags or medical equipments attached to their person.

Guidelines for acceptance of carriage of persons with urinal medical conditions

GUIDELINES FOR ACCEPTANCE OF CARRIAGE OF PERSONS WITH URINAL MEDICAL CONDITIONS

Where persons with a urinary bag are considered for acceptance and carriage‚ the following procedures will apply:

Pre-Acceptance:

• Passengers with a urinal medical condition requiring them to use a urinary bag shall declare such condition to Overland Airways before carriage.

• Passenger declaration is to be made through the OLA MEDIF Form and must be accompanied by a medical certificate of fitness to fly. These documents are to be submitted to the commercial department no later than 24 hours before the day of flight.

• Passengers with urine bags may purchase tickets only across the counter or at the ticketing office for ease of profiling. Tickets cannot be purchased online.

• Unless on a charter flight‚ passengers with urine bag must either travel with an accompanying person or pay for a row of seats. In the unlikely event of urine spillage‚ this will prevent the possibility of getting other passengers contaminated.

• We shall confirm that lavatories are available for use prior to acceptance of passengers with urine bags and where the lavatory will not be available or out of use‚ the passenger will not be accepted for flight.

• A Maximum of two passengers with a urinal medical condition shall be acceptable on our ATR Aircraft‚ while the B1900D Aircraft is limited to one such passenger.

Acceptance

After completion of check-in procedure‚ passenger is required to empty the urine bag at the terminal building before proceeding for boarding.

Boarding & Disembarkation

• Passenger will be boarded upon confirmation that urine bag has been emptied.

• Passengers with a urine bag will be boarded first and will disembark last.

Seating

• Passengers with urine bag shall be seated at the rear of the aircraft‚ and in close proximity to the aircraft lavatory to allow for easy access to the lavatory.

• Cabin crew will provide a brief to the passenger about how to access the lavatory

and give required attention during flight and at disembarkation.

Thank you.

NOTE:

• The Passenger who falls under any of these categories is required to notify our airline at least 24 hours before the expected flight date.
• Tickets will only be issued to such passengers at our ticketing counter or ticketing office.

OVERLAND AIRWAYS' CUSTOMER EXPERIENCE

17‚ Simbiat Abiola Road

Ikeja‚ Lagos

Tel: +234 803 535 5005/6

Email: fly@overlandairways.com