Passengers with Special Requirements are passengers who require special attention to be transported by air for different reasons including passengers with reduced mobility.
A Person with Reduced Mobility (PRM) is any person whose mobility when using transport is reduced due to any physical disability (sensory or motor‚ permanent or temporary) intellectual disability or impairment‚ or age or any other cause of disability that requires special attention and the adaptation to his or her particular needs of the services which are made available to all passengers.
The categories of such passengers shall include;
PASSENGERS TRAVELLING WITH REDUCED MOBILITY OR WITH MEDICAL CONDITION OR SICKNESS
GUIDELINES FOR ASSESSING PASSENGER’S FITNESS FOR TRAVEL
When assessing a passenger’s fitness for air travel‚ the effects of reduced atmospheric pressure and consequent reduction in oxygen tension must be considered. Although each case will be considered on its merit‚ the following guidelines are laid down for the treating physician’s reference:
In all cases where your fitness to fly is in doubt‚ please consult your treating physician prior to making the reservation. Full consultation with the Overland Airways' Customer Experience or its Station Office prior to the flight is important‚ if inconvenient/health risk to the passenger/others is to be avoided.
Knowledge of the principles involved & the facilities available‚ combined with co-operation between the passenger‚ his/her treating physician and the airline's flight reservation team will ensure that almost all such passengers travel safely & with minimum inconvenience.
Passengers are requested to carry all medications that they may require in-flight in their hand luggage. Passengers who have a medical condition are also requested to carry all details regarding their illness (including hospital discharge cards‚ treatment details‚ relevant medical history details‚ doctor's certificates‚ etc.) as well as the recommended treatment in case of an anticipated emergency‚ in their hand luggage. It is not possible for cabin crew to refrigerate passenger’s medications‚ and if this is required‚ passengers should carry their own cool bag or vacuum flask‚ subject to the Airlines’ Condition of Carriage policy and IATA Dangerous Goods Regulations‚ the Nigerian Civil Aviation Regulations and/or the prevailing local laws.
The passenger’s attendant should ensure that all items/medical equipment brought on the aircraft by the passenger (needles‚ syringes‚ unused medication) are removed at the time the passenger disembarks from the aircraft.
Inform our reservation staff at the time of booking that the passenger traveling is a medically ill passenger. The MEDIF Form has to be filled by the doctor treating the passenger.
The completed MEDIF Form and a detailed certificate from the doctor‚ certifying other relevant medical information of the passenger's illness/condition should be faxed/emailed to Overland Airways’ Flight Reservation at the following numbers:
Fax: +234 (1) 460 7462
Telephone: +234 803 535 5005/6
Approval of the MEDIF FORM is to be obtained from Overland Airways’ Customer Experience as mentioned above.
Only after obtaining clearance from Overland Airways Customer Experience can the passenger be booked and then accepted for travel.
Passengers with Reduced Mobility (PRM) and/or medical conditions will be accepted for travel only if found "fit to travel" at the time of check-in. Prior clearance does not guarantee carriage if the condition of the passenger has deteriorated after clearance has been obtained.
REQUEST FOR OXYGEN ON BOARD:
TRAVELLING ON A STRETCHER:
Passengers or their relatives (as the case may be) must request their treating physicians to refer to these 'GUIDELINES' before completing the MEDIF Form. Kindly note the following:
Overland Airways would be responsible only for the transport of the passenger by air from one sector to another. Arrangements for and cost of all equipment/medications/ accompanying medical escorts/ambulift facility‚ diapers etc.‚ would be borne by the passenger.
CARRYING LIFE SAVING EQUIPMENT ON BOARD
Carriage of Life Saving and other Medical Equipment on Board will not be permitted on Overland Airways flights except a special waiver or concession is granted by the Accountable Executive of our Airline.
Where such concession is given‚ Manufacturers’ technical details regarding equipment‚ safety precautions if any‚ procurement source‚ manufacturers contact details etc should be submitted at least 24 hours prior to flight by the Passenger or by his next friend or relative.
All equipment on board must be secure.
The Treating Physician should give a certificate stating that:
GUIDELINES FOR PREGNANT PASSENGERS:
Duration of Pregnancy
Acceptance for Travel
Expectant mothers (in relevant cases) are required to provide a medical certificate stating the following:
Under this Policy‚ the following categories of Passengers are classified as minors:
An unaccompanied minor for the purposes of this policy is a child between the ages of 5 and 12 years who is not accompanied by an adult. Any passenger below the age of 5 years cannot travel unaccompanied.
PROCESSING REQUEST FOR UNACCOMPANIED MINOR (UMNR)
You can now process special request for Unaccompanied Minor (UMNR) using the Unaccompanied Minor Information Form which you are required to download and print‚ complete and submit at our ticketing offices.
- Please send only one Unaccompanied Minor Information Form per minor.
- Only details from the parents/guardians email address will be accepted.
PLEASE NOTE THE FOLLOWING:-
GUIDELINES FOR CARRIAGE OF PRISONERS/PERSONS UNDER CUSTODY OF LAW ENFORCEMENT/DEPORTEES
Where the Airline agrees to accept Prisoners/Persons in custody /Deportees‚ the following rules shall apply:
(i) The identity of the prisoner/person in custody/deportee to be carried and the flight on which such prisoner/person in custody/deportee is to be conveyed;
(ii) Whether or not the prisoner/person in custody/deportee is considered to be a high risk or a low risk.
· All Law enforcement agents or persons escorting a prisoner/person in custody/deportee shall:
a) arrive at the check-in counter at least 3 hours before the scheduled departure;
b) Sign a personal indemnity (pls insert link to indemnity form here) confirming that the prisoner/person in custody/deportee has been searched and does not have on or about his or her person or property anything that can be used as a weapon.
c) Accompany the prisoner/person in custody/deportee at all times‚ and keep the prisoner/person in custody/deportee under control while aboard the aircraft and at all times.
· Boarding‚ disembarkation and seating Arrangements
When a Law enforcement agent or designated person is escorting a prisoner/person in custody/deportee in his custody the following procedures shall apply:
(i) The prisoner/person in custody/deportee shall be boarded before any other boarding passengers and disembarked after all other deplaning passengers.
(ii) Prisoners/persons in custody will not be allowed access to the aircraft lavatory at any time while in flight.
(iii) Law enforcement agents or persons escorting a prisoner/person in custody /deportee shall be seated between the prisoner/person in custody/deportee and any aisle.
(iv) The prisoner/person in custody/deportee shall be seated in a seat that is not located next to or directly across from any exit and‚ when practicable‚ the person in custody in shall be seated at the rearmost seat of the passenger cabin.
(v) Each law enforcement officer escorting a prisoner/person in custody must ensure that the prisoner is restrained from full use of his or her hands by an appropriate device that provides for minimum movement of the prisoner/ person in custody’s hands. Leg irons‚ foot-manacles or gags are not to be used.
(vi) Where the prisoner/person in custody is not to be restrained‚ the accompanying escort must demonstrate that he possesses necessary restraining devices prior to acceptance.
(vii) A prisoner or other person under the control of a law enforcement officer shall not be served –
a) With food or beverage or metal eating utensils unless authorized to do so by the armed law enforcement officer.
b) With any alcoholic beverage.
(viii) Each law enforcement officer escorting a prisoner shall co-operate fully with the employees of the Airline.
(ix) Our Airline may refuse carriage of a prisoner/person in custody/deportee if we determine that the safety of the flight may be jeopardized
(x) We may refuse carriage of High-risk prisoners whose escape would be highly dangerous to the public or the police or the security of the State.
(xi) Where the person to be conveyed is a convicted prisoner‚ he/she must be accompanied by two (2) escorts.
(xii) Prisoners/persons in custody/deportees and their escorts shall be dressed in plain clothes.
(xiii) Prisoners/persons in custody/deportees shall not be handcuffed to any part of the aircraft.
(xiv) Escorts shall comply with Overland AIRWAYS procedure for the transportation of firearms.
Overland Airways will allow elderly passengers on board its flight provided that they are not critically ill‚ unconscious‚ on oxygen or have urine bags or medical equipments attached to their person.
GUIDELINES FOR ACCEPTANCE OF CARRIAGE OF PERSONS WITH URINAL MEDICAL CONDITIONS
Where persons with a urinary bag are considered for acceptance and carriage‚ the following procedures will apply:
After completion of check-in procedure‚ passenger is required to empty the urine bag at the terminal building before proceeding for boarding.
Boarding & Disembarkation
and give required attention during flight and at disembarkation.Thank you.
17‚ Simbiat Abiola Road
Tel: +234 803 535 5005/6 Fax: +234 (1) 460 7462